FAQ - FREQUENTLY ASKED QUESTIONS

How long does it take for my order to ship?
Regular orders can take up to 6 business days to process (counting starts on the following day)  and then they are shipped with the chosen method.

Express orders take a maximum of 2 business days to ship (counting starts on the following day). In order to place one, simply choose the 'Express Shipping' method.

A tracking number is automatically emailed when the order is shipped.

Custom made orders can take up to 10 business days to be shipped. For more information on delivery, check our shipping page: http://www.lurelly.com/pages/shipping

 


How do I know it will fit me? / Is there a size chart on the website?
Please check our size chart as a general guideline: http://www.lurelly.com/pages/size-guide

 

 

Do you have a store where I can do fittings?

At this moment, no. Online sales only.



I wear a size 0. Would the size 2 fit me?
Most likely yes. Our size 2 fits from size 0 to size 2. 

 

 

Do you ship international?
We offer international shipping at checkout to most countries worldwide.

Some international orders might be taxed by the customer's local customs, however most of our international orders are delivered without any customs' fee. We don't refund customs fees.

For more shipping information, go to: http://www.lurelly.com/pages/shipping

 


Can I return my order if it does not fit well?
All sale items are final sale, some may be accepted in exchange for a different size if we have it in stock. If you’ve had your regular priced order for more than 5 days and less than 7 business days it is only valid for an exchange. All non sale items are eligible for refund if returned unworn and in mint condition. If your return is soiled with make up or tarnished, It will not be accepted for return. Please read our retuns policy before you place your order: http://www.lurelly.com/pages/terms-and-conditions

 


How do I return my order?
All returns should have a postmark that is no later than 5 business days from the date you received your  package.  
Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail of your return and please include instructions for your return by writing on your receipt. 

LURELLY
309 E 8TH STREET,
SUITE 401 LOS ANGELES,
CA 90014
T: (213)221-7450

 



How many days will it take for me to be refunded?
Refunds are made with the same payment method used on the initial purchase. They take up to 5 business days to be processed after the package is received from the mail. An email notification is automatically sent notifying the costumer about the refund.

*We don't refund shipping costs or customs fees.

 



How do I exchange my order?
All exchanges should have a postmark that is no later than 7 businesss days from the date you received your package.
Once we've received your return, we can either send you a store credit of the amount to make another purchase or you can exchange it for another product you'd like.
Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail of your return and please include instructions for your exchange by writing on your receipt. 

Our address is:
LURELLY
309 E 8TH STREET,
SUITE 401 LOS ANGELES,
CA 90014
T: (213)221-7450