Lurelly

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During holidays or promotional sale period, Orders may have a slight delay in shipment.

Regular orders can take up to 6 business days or less to process (counting starts on the following day) and then they are shipped with the chosen method.

Express orders take a maximum of 2 business days to ship (starting counting on the following day). In order to place one, simply choose the Express Shipping method.

  • Wedding dresses and Dresses with Hand sewn Embellishment have a $50 Restocking fee.

A tracking number is automatically emailed after the order is shipped.

Custom made orders can take up to 10 business days to be shipped. For more information on delivery, check our shipping page: http://www.lurelly.com/pages/shipping

HOURS
Monday through Friday from 8:30 am - 5 pm pst
(213) 221-7450


E-MAIL
Please check the FAQ page before e-mailing. || info@lurelly.com || E-mails are answered within 24hrs except on weekends

MAILING ADDRESS
309 E 8th Street, Suite #401, Los Angeles, California, 90014.

APPOINTMENTS
Online sales only. Our office is temporarily not booking any fitting appointments. 

EXCHANGES

All non sale items are eligible for exchange if returned unworn and in mint condition. All goods returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new). Returned items must have their original tags attached. If your return is soiled with make up or tarnished, It will not be accepted for return.

The return package should have a postmark that is no later than 7 business days from the date you received to be eligible for an exchange or store credit.

Please return the product to the following address with a copy of your receipt. Once we've received your return, we can provide you a store credit or exchange it for another product. Simply notify us by e-mail of your return and please include instructions for your exchange by writing on your receipt.

LURELLY

309 E 8TH ST,
SUITE 401 LOS ANGELES,
CA 90014
T: (213)221-7450

  • ALL ORDERS PLACED WITH PROMOTIONAL CODES/DISCOUNTS ARE FINAL SALE; SIZES CAN BE EXCHANGED IN SOME CASES.
  •  Custom made orders cannot be returned or exchanged and are not valid with any discount code.
  •  All sale, accessories, lingerie and swimwear items are final sale, however, some may be accepted in exchange for a different size if we have it in stock.
  •  There may be a charge of a $15 re-stocking fee over any white products returned.
  •  Out of stock items that are made by customer's request will have a restocking fee in case of return.
  • Return may take up to 3 business days to be process.
  •  No refund code for exchanges is needed. 
  •   We don't refund shipping costs or customs fees.

REFUNDS

All non sale items are eligible for refund if returned unworn and in mint condition. All goods returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new). Returned items must have their original tags attached. If your return is soiled with make up or tarnished, It will not be accepted for return.

The return package should have a postmark that is no later than 5 business days from the date you received to be eligible for refund. 

Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail the reason of your return as your feedback matters to us, so we can keep improving our service. Please include instructions for your return by writing on your receipt that you're requesting a refund.

LURELLY
309 E 8TH ST,
SUITE 401 LOS ANGELES,
CA 90014
T: (213)221-7450

    •  Store credits cannot be refunded
    • Custom made orders cannot be returned or exchanged.
    •  All sale, accessories and swimwear items are final sale, however, some may be accepted in exchange for a different size if we have it in stock.
    •  There may be a charge of a $15 re-stocking fee over any white products returned.
    •  Out of stock items that are made by customer's request will have a restocking fee in case of return.
    •  Returns may take up to 3 business days to process into our system. 
    • Refunds may take 7-10 business days to be processed.
    •  No refund code for return is needed.  

Refunds are made with the same payment method used on the initial purchase. They take up to 5 business days to be processed after the package is received from the mail. An email notification is automatically sent notifying the costumer about the refund.

  • We don't refund shipping costs or customs fees.

ORDERS ADJUSTMENTS AND CANCELATIONS

Orders can be adjusted on size or color, however we cannot guarantee that service. If you would like to do any adjustments on your order, get in touch with us - email or phone - as soon as possible and we will do our best to attend your solicitation.

Orders adjustments can delay the shipping time.

We only accept cancelations of orders that were not shipped yet. A fee of 10% will be charged if the cancelation is placed after 48 hours after the moment of the purchase.

INTERNATIONAL ORDERS

Some international orders might be taxed by the customer's local customs, however most of our international orders are delivered without any customs' fee. We don't refund customs fees.

IMPORTANT INFORMATION

We cannot accept responsibility for delays on delivery due to unforeseen circumstances (e.g. Strikes, floods, USPS delays, etc.). All colors of products are reproduced as accurately as possible, however a slight variation may occur in color and size specifications. Colors may appear slightly different through website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

 
PRIVACY POLICY

Privacy is taken extremely seriously at Lurelly. Any personal information given to Lurelly will be protected. Your information will not be disclosed to any third parties. Lurelly’s server, as well as PayPal, will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

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